Introducing Winshuttle RUNNER for TRANSACTION > Troubleshooting > The add-in for Excel is not appearing

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Troubleshooting

The add-in for Excel is not appearing

If the Winshuttle add-in is not appearing in Excel, ensure that it is enabled both in Winshuttle and in Excel. Note: the 64-bit configuration of Excel is not supported, so install the 32-bit configuration of Excel.

To enable the Winshuttle add-in from RUNNER for TRANSACTION

  1. In RUNNER for TRANSACTION, on the Tools tab, click Options.
  2. Under Application Defaults, select Enable Runner add-in for Excel.

Note: If the add-in is enabled in RUNNER but does not appear in Excel, an error may have occurred during installation that prevented the add-in from installing correctly. For Windows Vista and Windows 7 users, temporarily turn User Account Control to "Never notify" and then reinstall the software. To find User Account Control, in Control Panel, click User Accounts, and then click User Account Control settings.

To enable the add-in from Excel 2010

  1. Click the Office button, and then click Excel Options.
  2. Click Add-Ins. Under Manage, click Disabled Items, and then click Go.
  3. On the Add-Ins dialog box, if RUNNER for TRANSACTION appears in the list, select it. Click Enable. Click OK.
  4. If RUNNER for TRANSACTION does not appear in the list, in the Manage box, click Com Add-Ins. Click Go.
  5. In the Com Add-Ins dialog box, if RUNNER for TRANSACTION appears in the list unchecked, select it. Click OK.

To enable the add-in from Excel 2007

  1. Click the Office button, and then click Excel Options.
  2. Click Add-Ins. Under Manage, click Disabled Items, and then click Go.
  3. On the Add-Ins dialog box, if RUNNER for TRANSACTION appears in the list, select it. Click Enable. Click OK.
  4. If RUNNER for TRANSACTION does not appear in the list, in the Manage box, click Com Add-Ins. Click Go.
  5. In the Com Add-Ins dialog box, if RUNNER for TRANSACTION appears in the list unchecked, select it. Click OK.

To enable the add-in from Excel 2003

  1. In Excel, click Help. Click About, and then click Disabled Items.
  2. If RUNNER for TRANSACTION appears in the list, select it. Click Enable. Click Close.

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