Merging Duplicate Records

In the Administration - Data Quality screen you can choose which record will survive and which records you want to merge with the surviving record. You can merge duplicate records in two ways.

  • Merge Button

    Go to Site Map > Administration - Data Quality and select the appropriate duplicate resolution view.



    Select the records you want to merge and assign sequence number to the record. The record with the lowest sequence number will survive.



  • Merge Records

    This action performs standard merging functionality in Siebel. Select the record you want to merge. The surviving record associates all child records from the non surviving record before deleting the non surviving record.