Unlocking the admin Account

Spectrum™ Technology Platform locks user accounts after several unsuccessful login attempts. You can unlock most locked user accounts through Management Console, with the exception of the admin account. You must run a script on the server to unlock the admin account.

To unlock the admin account:
  1. Log in to the server running Spectrum™ Technology Platform.

    If you are running Spectrum™ Technology Platform in a cluster, log in to any of the nodes. You only need to run the unlock script on one of the nodes.

  2. Open a command prompt and go to the Spectrum Folder\server\bin folder.
  3. (Unix and Linux only) Run this command:

    . ./setup

  4. Run the enableadmin script:

    On Windows:

    enableadmin.bat -h HostAndPort -p AdminPassword [-s]

    On Unix and Linux:

    ./enableadmin.sh -h HostAndPort -p AdminPassword [-s]


    The host name and HTTP port used by Spectrum™ Technology Platform. For example, spectrumserver:8080.
    The password for the admin account. If you do not know the admin account password and the admin account is locked, contact Pitney Bowes Technical Support.
    Specify -s if Spectrum™ Technology Platform is configured to use HTTPS.