Spectrum™ Technology Platform locks user accounts after several unsuccessful login
attempts. You can unlock most locked user accounts through Management Console, with the
exception of the admin account. You must run a script on the server to unlock the admin
account.
To unlock the admin account:
-
Log in to the server running Spectrum™ Technology Platform.
If you are running Spectrum™ Technology Platform in a cluster, log in to
any of the nodes. You only need to run the unlock script on one of the
nodes.
-
Open a command prompt and go to the Spectrum
Folder\server\bin folder.
-
(Unix and Linux only) Run this command:
-
Run the enableadmin script:
On Windows:
enableadmin.bat -h HostAndPort -p
AdminPassword [-s]
On Unix and Linux:
./enableadmin.sh -h HostAndPort -p
AdminPassword [-s]
Where:
- HostAndPort
- The host name and HTTP port used by Spectrum™ Technology Platform.
For example, spectrumserver:8080.
- AdminPassword
- The password for the admin account. If you do not know the admin
account password and the admin account is locked, contact Pitney Bowes Technical Support.
- -s
- Specify -s if Spectrum™ Technology Platform
is configured to use HTTPS.