Technical Support

If you run into an issue, Precisely Technical Support can help guide you to a solution. When you contact Precisely Technical Support, please provide the following information:

  • A description of the task you were performing
  • The level or version of your operating system
  • The patch level or service pack
  • The log file located in your install directory at: SpectrumDirectory\server\logs\spectrum-server.log

Contact information for Technical Support can be found at:

Welcome to MySupport (

Note: If you purchased Spectrum Technology Platform through a third-party partner, please contact the partner for technical support.