Unlocking the admin Account

Spectrum Technology Platform locks user accounts after several unsuccessful login attempts. You can unlock most locked user accounts through Spectrum Management Console, with the exception of the admin account. You must run a script on the server to unlock the admin account.

To unlock the admin account:
  1. Log in to the server running Spectrum Technology Platform.

    If you are running Spectrum Technology Platform in a cluster, log in to any of the nodes. You only need to run the unlock script on one of the nodes.

  2. Open a command prompt and go to the Spectrum Folder\server\bin folder.
  3. (Linux only) Run this command:

    . ./setup

  4. Run the enableadmin script:

    On Windows:

    enableadmin.bat -h HostAndPort -p AdminPassword [-s]

    On Linux:

    ./enableadmin.sh -h HostAndPort -p AdminPassword [-s]


    The host name and HTTP port used by Spectrum Technology Platform. For example, spectrumserver:8080.
    The password for the admin account. If you do not know the admin account password and the admin account is locked, contact Precisely Technical Support.
    Specify -s if Spectrum Technology Platform is configured to use HTTPS.