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Awaiting Delivery
Lists all documents that have been submitted for delivery but have not been delivered.
Awaiting delivery items

EngageOne™ Compose
Create customized communications based on templates for optional review and approval using predefined workflows.
Tasks
Participate in predefined processes that manage the lifecycle of communications from design to delivery using predefined workflows.
Communications
A communication is created from a template and delivered to your customer at the end of the communication's life-cycle.
Templates
Templates are used as a base to create your final customer communication.
Editing and confirming data
Where data is pushed through the system, you may need to verify the accuracy of pre-populated data, or enter missing data before the communication is edited.
Editing communications
This describes the editing options that allow you to create and edit your customer communication using the selected template.
Selecting delivery options
Delivery options can be made up of one or more delivery channels and are configured by your EngageOne™ administrator.
Awaiting Delivery
Lists all documents that have been submitted for delivery but have not been delivered.
Search Archive
The Search Archive pane allows you to search documents from a selected database and view them based on communication type or month.
Design Review and Approval
Design Review and Approval provides a framework to ensure that new and existing templates and active content are subject to quality control as part of a structured review and approval process.
Workflow and template management
This section describes the management of workflow and template processes.
Administration
Systems Administration and Community Administration options.
Asset promotion
Asset Promotion facilitates the promotion of assets between test, staging and production environments.
Notices

Awaiting delivery items

Click a particular item on the list to retrieve further information through the Awaiting Delivery Details page.

Review the delivery item that you have selected. Delivery failure information is also presented. Note that a delivery item is made up of one or more delivery channels as configured by the EngageOne™ administrator.

From this page you can:

Delete a delivery item in its entirety.
Delete a particular delivery channel.
Manually initiate printing to a predefined print channel.
Place a hold on a particular delivery channel.

Note: You can use video links to browse to videos when viewing a communication that is awaiting delivery. An indication that there has been a failure to generate the personalized URL would be:

If your video link contains a blank.
If any video link object defined in the edit communication phase is no longer present.

Such issues are most likely to be caused by an invalid or missing video configuration for the template. You should contact your template manager to rectify the video configuration.

Where the video project has been incorrectly configured, you are likely to receive a Video unavailable message when browsing to a video. This type of issue indicates an EngageOne™ Video configuration issue; you should contact your the department responsible for maintaining the EngageOne™ Video Director application in your organization.