Integrating with SAP Interaction Center WebClient
Before continuing verify these:
- The Interaction Center WebClient user has the CRM_UI_PROFILE parameter ID with IC_AGENT as the Parameter Value
- The duplicate option is activated in SPRO under ICWC ( )
To integrate Spectrum Technology Platform with SAP Interaction Center WebClient, you need
to install supporting databases and dataflows on the Spectrum Technology Platform
server, then configure your SAP system to communicate with Spectrum Technology Platform. Once you do this, users of SAP Interaction Center
WebClient will have access to address validation and geocoding functionality from
within SAP Interaction Center WebClient.
Note: The SAP Interaction Center WebClient
is supported only for new installations of Data Quality Connector.
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On the Spectrum Technology Platform server,
install the databases required to perform address validation, geocoding, and
tax jurisdiction assignment and define database resources for each
database.
You must give the database resources the following names.
Database Required Name for Database Resource Enterprise Geocoding - Canada Database IGEO_CAN Enterprise Geocoding - U.S. Database EGM_US Enterprise Tax Database ETM Universal Addressing - Canada Database Canada Universal Addressing - Loqate Database Loqate Universal Addressing - U.S. Database UAM_US -
When you install the SAP module, several dataflow
files are automatically installed. Other dataflow files must be manually
copied into Spectrum Technology Platform.
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Import .SAR files.
A .SAR file is a file that contains a third-party add-on package for SAP, such as Spectrum Technology Platform SAP. The .SAR file is located on the Spectrum Technology Platform installer in the SAP Objects folder. For information about importing .SAR files into SAP applications, see your SAP Basis administrator.
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Activate BC sets for CRM installation where ICWC is required (IC Web Client)
- You have already assigned CRM_UI_Profile parameter
to the user with appropriate roles and authorization.
- Log on to the client where the settings for Spectrum Technology Platform SAP is to be configured.
- Enter the transaction code SCPR20. This activates BC sets and places the default entries on the Spectrum Technology Platform customizing tables.
- In the BC Set field, enter keyword *hsgrp1* and find all the BC Sets in this namespace.
- Activate it with the options Overwrite All Data
and Default Mode.
- Select and activate the BC sets with the activation options set to Overwrite
All Data and Expert
ModeNote: Activate these BC sets in the order listed.
- /HSGRP1/BCSET_BC_BAS_DES
- /HSGRP1/BCSET_BC_BAS_GTX
- /HSGRP1/BCSET_BC_BAS_PV
- /HSGRP1/FUZZY_SEARCH_INPUT_PARAM
- /HSGRP1/ICWC_SCRN_CFG
- /HSGRP1/ICWC_SETTINGS
- /HSGRP1/MERGE_SETTINGS
- /HSGRP1/ONP_PO_CRM
- /HSGRP1/SPOD_CONFIG
- /HSGRP1/SPOD_IN_TABLE
- /HSGRP1/SPOD_OPT_TABLE
- /HSGRP1/SPOD_OUT_TABLE
- /HSGRP1/SPOD_PO_CRM
- /HSGRP1/SPOD_SSE_ENTRY
Note: Ignore any activation error or warnings with BC Set: /HSGRP1/ICWC_SCRN_CFG
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Set up the RFC destination for Spectrum OnPremise
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Use these steps to import the upload the ICWC configuration file
(CQ7_All_Screen_Configurations.cfg). The file resides on
the Spectrum Technology Platform installer at this location: SAP
Objects\SAP CRM 7.0\data\inst_cs7.
- On the initial screen, go to Tcode 'SE38' and enter '/HSGRP1/IMPORT_SCRN_CFG'
- Click Execute.
- Locate the CQ7_All_Screen_Configurations.cfg file and select it.
- Grant access as shown in the image below.
- Go to tcode SE16.
- Enter Table Name as BSPC_DL_XMLSTRX2.
- Click Table Content icon.
- Click the Execute icon.
- Check these entries:Note: Ignore errors or warning messages related to missing users, as shown in the image below.
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Set up the Spectrum Technology Platform
Logging Object
- Enter transaction code SLG0.
- Click New Entries.
- In the Object column, enter /HSGRP1/DQC.
- In the Object text column, enter DQC Logging.
- Save the change.
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Enable the Precisely IC WebClient Enhancement Set.
- Enter the transaction code SM30.
- In the Table/View field, enter BSPWDV_EHSET_ASG.
- Click Maintain.
- Click New Entries.
- In the Client field, enter the client number where the enhancement set will take effect.
- In the Enhancement Set field, enter /HSGRP1/ENHANCEMENT_SET.
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Add the IC WebClient Configurations.
- If you will be using French address validation, you must install the Data Normalization table cdq-TableLookup-SAP.tba on the Spectrum Technology Platform server. For more information, see the Spectrum Technology Platform Installation Guide.