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Managing your EngageOne environment
Best practices for managing your EngageOne and safeguarding your environment.
Managing disk space
Client cache management

EngageOne Server overview
EngageOne Administration is used to configure and manage operating modes and user roles.
Getting started
Information on creating and configuring communities, running the EngageOne Server Admin and common features available in the web application.
Template management
Template management allows you to create and organize folders that contain templates and Active Content, created in Designer and imported into EngageOne.
External File management
External resources not contained in the template, succh as images (key maps or keyed images), lookup tables, and RTF files.
Delivery management
Before you can use a template in EngageOne Administration you must define a device for viewing and define at least one delivery option.
Community Administration
Features for managing shared community document classes, retention policies, spelling dictionaries, data maps, and diagnostics.
System administration
As an EngageOne Server system administrator you will be responsible for configuration, diagnostics and account activities.
Event Monitor
Events related to the document cycle and administration, these are captured throughout the system and sent to the Event Monitor.
Batch processing
Process accumulated requests from EngageOne Interactive, or process your own multiple or individual files, in a scheduled, or ad hoc manner.
Managing your EngageOne environment
Best practices for managing your EngageOne and safeguarding your environment.
- Managing disk space
  - Batch work directories and clean-up
  - Client cache management
    - Viewing ActiveX editor resources
      The resources used the Interactive ActiveX editor can be viewed in Internet Explorer.
    - ActiveX caching in EngageOne Interactive
      The EngageOne server does not allow the ActiveX Editor direct access to its resources but allows it to download them to the client machine where the ActiveX Editor can cache them for further use.
  - Client cache management folder location
  - Backup and restore
- System performance recommendations
- Tuning the system for performance
- System interactions and problem solving
- Monitoring the Interactive Editor's WebSocket connections
EngageOne Server system monitoring
This section describes how to monitor the EngageOne Server system.
Copyright

Client cache management

The ActiveX Editor client cache in EngageOne Interactive is independent of document server cache management.

The Interactive Editor ActiveX control uses a caching mechanism to effectively manage resources in publications and documents. While caching resources when previewing a publication in Designer is straightforward and does not result in a huge performance benefit, it assumes significance when the ActiveX is used in EngageOne Interactive.

Note that the following instructions are for Internet Explorer 8.0. Use these as a guide if you are working with a different version of Internet Explorer.

To use Internet Explorer cache options:

Warning: Internet Explorer manages the cache entries for the ActiveX Editor and manual deletion of any cache entries may lead to unexpected results. This is usually due to missing references within Internet Explorer, where Internet Explorer attempts to use a cache file that has been deleted manually. This option is not recommended. If performed accidently, follow up with an Internet Explorer clear cache action as explained previously.

In Internet Explorer, choose Tools > Internet Options.
On the General tab, click Delete in the Browsing history section. A new window opens showing the Delete Browsing History settings.
Click the Delete files option. Check the Preserve Favorites website data and Temporary Internet files boxes, and then click Delete.