Home
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
System interactions and problem solving
Trusted connection

Overview
Configure and manage operating modes and user roles.
Getting started
Information on creating and configuring communities, running the EngageOne™ Server Administration and common features available in the web application.
Template management
Template management allows you to create and organize folders that contain templates and Active Content, created in EngageOne™ Designer and imported into EngageOne™.
External File management
External resources not contained in the template, succh as images (key maps or keyed images), lookup tables, and RTF files.
Delivery management
Before you can use a template in EngageOne™ Administration you must define a device for viewing and define at least one delivery option.
Community Administration
Features for managing shared community document classes, retention policies, spelling dictionaries, data maps, and diagnostics.
System administration
As an EngageOne™ Server system administrator you will be responsible for configuration, diagnostics and account activities.
Event Monitor
Events related to the document cycle and administration, these are captured throughout the system and sent to the Event Monitor.
Batch processing
Process accumulated requests from EngageOne™ Interactive, or process your own multiple or individual files, in a scheduled, or ad hoc manner.
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
EngageOne™ Server system monitoring
This section describes how to monitor the EngageOne™ Server system.
Notices

Trusted connection

The trusted connection Web Service feature is used where there is a higher level of trust between EngageOne™ and a custom application. It can be configured setting proper properties in deploy.properties file. Refer to the EngageOne_Configuration_Checklist.pdf distributed with the release media for details.

See the EngageOne™ Programmer's Reference Guide for further background and details about this Web Service.

Updating the AM configuration

The following AM configuration settings can be modified in the config-settings.xml file.


Namespace	Configuration Setting	Description
com.pb.engageone	OpenAm.url	AM server URL
com.pb.engageone	OpenAM.userid	user ID used to connect to AM services
com.pb.engageone	OpenAM.password	the password of the above user
com.pb.engageone	OpenAm.password.encrypted	indicates whether or not the the password is encrypted

Note: By default the value of OpenAM.password is encrypted, so the default value of OpenAM.password.encrypted is TRUE. When you modify the password setting with plain text, you need to modify the value of OpenAM.password.encrypted to FALSE as well. The system would automatically encrypt the password value when application server is restarted.