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System administration
As an EngageOne™ Server system administrator you will be responsible for configuration, diagnostics and account activities.
Account unlocking

Overview
Configure and manage operating modes and user roles.
Getting started
Information on creating and configuring communities, running the EngageOne™ Server Administration and common features available in the web application.
Template management
Template management allows you to create and organize folders that contain templates and Active Content, created in EngageOne™ Designer and imported into EngageOne™.
External File management
External resources not contained in the template, succh as images (key maps or keyed images), lookup tables, and RTF files.
Delivery management
Before you can use a template in EngageOne™ Administration you must define a device for viewing and define at least one delivery option.
Community Administration
Features for managing shared community document classes, retention policies, spelling dictionaries, data maps, and diagnostics.
System administration
As an EngageOne™ Server system administrator you will be responsible for configuration, diagnostics and account activities.
- About system administration
- The configuration framework
- Diagnostics
  NA batch failed events logged and found in Diagnostics may or may not include all of the details about the failure. These events serve as an indicator that something went wrong. Review the NA batch logs for more details about the failure.
- Resolving composition issues
  The alwaysDumpIncidentArchive flag can be used to troubleshoot and resolve problems arising from unsuccessful composition of your communications by EngageOne™ Generate.
- Repository configuration
  The Repository configuration allows you to change the repository alias or repository name of the EngageOne™ Designer repository or the EngageOne™ Content Author repository.
- Active Drive configuration
- Account unlocking
  - Account unlocking using CURL
Event Monitor
Events related to the document cycle and administration, these are captured throughout the system and sent to the Event Monitor.
Batch processing
Process accumulated requests from EngageOne™ Interactive, or process your own multiple or individual files, in a scheduled, or ad hoc manner.
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
EngageOne™ Server system monitoring
This section describes how to monitor the EngageOne™ Server system.
Notices

Account unlocking

As an AM system administrator, you can unlock an account lockout caused by your account lockout policy. Use the command-line tool CURL to interact with the AM RESTful API to do this.

IMPORTANT: Prior to performing the instructions in this section you must configure your system to allow for account unlocking. Refer to the Account Lockout appendix in the EngageOne™ Server Installation guide for detailed information.