Troubleshooting Installations and Upgrades

After an upgrade has been installed, users cannot log in.

If the following services are from different EnterWorks build versions, users cannot log in:

• enable-web-server-service.exe

• enable-api-go-service.exe

To determine which build version these services are, run the following command. The -v option will cause the services to display their build versions.

<install-drive>:\EnterWorks\enable2020\services\bin\<service-name>.exe -v