System Troubleshooting

Anti-virus software blocks the installation or execution of micro-services.

The quickest way to prevent this is to digitally sign the executables using the Windows kit.

500 Server Internal Error

Ensure that EnterWorks Web services are running.

UI Not Responding

The following should be checked to help identify why the UI is not responding:

  • Make sure the following services are running:

    • enable-web-server-service

    • EnableServerTomcat if you are using port 8090.

  • Check the database network connection from the web server.

Jobs are Not Processing

If jobs are not processing after a wait time of more than 10-15 minutes, the following should be checked. Note that jobs may be queued waiting for other jobs to complete.

  • Make sure the following services are running:

    • EnableServerWildflyController

    • EnableServerWildflyWorker

  • Open the Job Monitor and make sure that no jobs for the same repository are queued or aborting. If there are, select them and end them.

System is Slow

If overall system performance is slower than usual, ensure that regular system maintenance is being performed. In particular, database fragmentation should be checked to determine if the database indexes need to be rebuilt.

If system maintenance has been performed and the overall system performance is still slow, monitor your server CPU loads and contact EnterWorks support.