Home
Awaiting Delivery
Lists all documents that have been submitted for delivery but have not been delivered.
Delivery statuses

EngageOne Compose
Create customized communications based on templates for optional review and approval using predefined workflows.
Tasks
Participate in predefined processes that manage the lifecycle of communications from design to delivery using predefined workflows.
Communications
A communication is created from a template and delivered to your customer at the end of the communication's life-cycle.
Templates
Templates are used as a base to create your final customer communication.
Editing and confirming data
Where data is pushed through the system, you may need to verify for the accuracy of pre-populated data, or enter missing data before the communication is edited.
Editing communications
Editing options allowing for creating and edit your customer communication using the selected template.
Selecting delivery options
Delivery options can be made up of one or more delivery channels and are configured by your EngageOne administrator.
Awaiting Delivery
Lists all documents that have been submitted for delivery but have not been delivered.
Search Archive
The Search Archive pane allows you to search documents from a selected database and view them based on communication type or month.
Design Review and Approval
Design Review and Approval provides a framework to ensure new and existing templates and active content are subject to quality control as part of a structured review and approval process.
Workflow and template management
This section describes the management of workflow and template processes.
Administration
Systems Administration and Community Administration options.
Asset promotion
Asset Promotion facilitates the promotion of assets between a test, staging and a production environments.
Copyright

Delivery statuses

After a document is submitted for delivery it will be delivered to its intended recipient without any further intervention. There may, however, be situations in which documents are not delivered as expected or are awaiting delivery. In this scenario the system will assign a status to the delivery item and it will be presented on the Awaiting Delivery page. Possible delivery statuses are as follows:

Delivery failed – the document has been routed to a non-existent e-mail address or incorrect e-mail address.
On hold – a request for delivery has been suspended and will not be processed by the system until set to Resume.
New – a request for delivery has been created and queued to the system.
Pending Delivery – shows in your active work queue if you requested local print, or if you queued something for batch.
Processing – a request for delivery is currently being processed by the system.
Composed – shows for local print delivery items only when the document has been successfully composed and is ready for printing.