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Editing communications
Editing options allowing for creating and edit your customer communication using the selected template.
The editing experience

EngageOne Compose
Create customized communications based on templates for optional review and approval using predefined workflows.
Tasks
Participate in predefined processes that manage the lifecycle of communications from design to delivery using predefined workflows.
Communications
A communication is created from a template and delivered to your customer at the end of the communication's life-cycle.
Templates
Templates are used as a base to create your final customer communication.
Editing and confirming data
Where data is pushed through the system, you may need to verify for the accuracy of pre-populated data, or enter missing data before the communication is edited.
Editing communications
Editing options allowing for creating and edit your customer communication using the selected template.
- The editing experience
- Using the Editor
  The EngageOne Compose Interactive and EngageOne Compose ActiveX editors have identical editing functionality. This section provides details on how to use the features for both editors.
- Cross-browser interactive data field editing
Selecting delivery options
Delivery options can be made up of one or more delivery channels and are configured by your EngageOne administrator.
Awaiting Delivery
Lists all documents that have been submitted for delivery but have not been delivered.
Search Archive
The Search Archive pane allows you to search documents from a selected database and view them based on communication type or month.
Design Review and Approval
Design Review and Approval provides a framework to ensure new and existing templates and active content are subject to quality control as part of a structured review and approval process.
Workflow and template management
This section describes the management of workflow and template processes.
Administration
Systems Administration and Community Administration options.
Asset promotion
Asset Promotion facilitates the promotion of assets between a test, staging and a production environments.
Copyright

The editing experience

There are a number of ways in which a communication can be edited through the Edit Communications page:

Using the Cross-Browser editing functionality that supports most mainstream browsers, such as Chrome, Firefox and Edge. In this mode editing is done by selecting options from available prompts, then previewing what the final document will look like. Refer to Cross-browser interactive data field editing for detailed information on using this form of editing.
Using an embedded, EngageOne Compose ActiveX editor, a fully featured interactive editor which provides an accurate view of the final printed document. You can make changes to your communication in real-time without the need to open a separate preview of your document. This mode requires the installation of an ActiveX component, which can be installed on demand, but is limited to the use of Internet Explorer. Refer to Using the Editor for detailed information on using this form of editing.
Using the EngageOne Compose Interactive Editor, a desktop program that is installed on your computer. This provides all of the features of the embedded editor above but with the flexibility of browser choice provided by the Cross-Browser option. Refer to Using the Editor for detailed information on using this form of editing.

It is important to note that Pre 6.6.11 versions of the editor are not supported. You are advised to uninstall any earlier editor version before performing any installation activity.

The type of editing experience you see will depend on your organization's specific policies and is configured by your system administrator.

Refer to the EngageOne Server Installation guide for information on the deploy.properties settings required for the different types of editing experiences.