Working with external files

Images in the EngageOne™ Server environment can be handled in two ways.

  • Images used directly in templates and managed inside EngageOne™ Designer.
 These images need to be imported into the Designer environment, and are introduced into the EngageOne™ server via templates and HIP files. Once inside the EngageOne™ Server these images cannot be added, removed or updated.

    Internally referenced images are prepared in Publish Resources for EngageOne™. This produces the zip file ready to be imported into EngageOne™ Administration.

  • Images referenced in templates by external key maps.

    Note that external keyed images are not supported with an eHTML device.

    Key maps are used to dynamically map EngageOne™ Designer keys to image resources, so that images may be updated without updating every associated template. During Publish for EngageOne™ the external key map reference is retreived automatically. You can also use the wildcard feature to specify a location where all image files are retrieved.

Note: Do not delete or rename images or Active Content previously used by EngageOne™. Import new resources into Designer using new names. Ensure key maps are updated where images are revised.

Lookup Tables are used to perform value substitution during document composition using a file containing key name and value pairs. Import lookup table files and index these tables on the EngageOne™ Server. This allows the files to be referenced and included in a Generate process for a template.

RTF files include external content from RTF documents during document composition. The entry point for that content is marked in the template by defining special variables. The variable is resolved as a reference to an external file. Import RTF files so these files can be referenced and included in a Generate process for a template.