Home
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
Managing disk space
Client cache management

Overview
Configure and manage operating modes and user roles.
Getting started
Information on creating and configuring communities, running the EngageOne™ Server Administration and common features available in the web application.
Template management
Template management allows you to create and organize folders that contain templates and Active Content, created in EngageOne™ Designer and imported into EngageOne™.
External File management
External resources not contained in the template, succh as images (key maps or keyed images), lookup tables, and RTF files.
Delivery management
Before you can use a template in EngageOne™ Administration you must define a device for viewing and define at least one delivery option.
Community Administration
Features for managing shared community document classes, retention policies, spelling dictionaries, data maps, and diagnostics.
System administration
As an EngageOne™ Server system administrator you will be responsible for configuration, diagnostics and account activities.
Event Monitor
Events related to the document cycle and administration, these are captured throughout the system and sent to the Event Monitor.
Batch processing
Process accumulated requests from EngageOne™ Interactive, or process your own multiple or individual files, in a scheduled, or ad hoc manner.
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
- Managing disk space
  - Batch work directories and clean-up
  - Client cache management
    - Viewing Interactive Editor resources
      The resources used the EngageOne™ Interactive Editor can be viewed via Control Panel or Microsoft Edge browser Internet Options settings.
    - Interactive Editor caching in EngageOne™ Interactive
  - Client cache management folder location
  - Backup and restore
- System performance recommendations
- Tuning the system for performance
- System interactions and problem solving
- Monitoring the Interactive Editor's WebSocket connections
EngageOne™ Server system monitoring
This section describes how to monitor the EngageOne™ Server system.
Notices

Client cache management

The Interactive Editors ActiveX and Desktop app client cache in EngageOne™ Interactive is independent of document server cache management.

The EngageOne™ Interactive Editors ActiveX and Desktop app uses a caching mechanism to effectively manage resources in publications and documents. While caching resources when previewing a publication in EngageOne™ Designer is straightforward and does not result in a huge performance benefit, it assumes significance when the Interactive Editor(s) are used in EngageOne™ Interactive.

Note: The following cache instructions are for "Internet Options" cache accessible via Windows Control Panel,or, via Microsoft Edge browser Internet explorer compatibility IE Mode settings, and relevant to both Editors.

Interactive Editor cache options via Edge browser or Windows Control Panel:

In the Microsoft Edge browser, select the "..." icon to invoke menu and select the Settings option.
Select Default browser -> Internet Explorer compatibility -> Internet Options.
Alternatively select Windows Start -> Control Panel -> Network and Internet -> Internet Options.
On the General tab, click Delete in the Browsing history section. A new window opens showing the Delete Browsing History settings.
Click the Delete files option. Check the Preserve Favorites website data and Temporary Internet files boxes, and then click Delete.

Warning

Internet Options, available from Control Panel or Microsoft Edge browser, manages the cache entries for both Interactive Editors, and manual deletion of any cache entries may lead to unexpected results.

This is usually due to missing references within the Edge browser, where the Interactive Editor(s) attempt to use a cache file that has been deleted manually.

This option is not recommended.

If performed accidentally, follow up with an Internet Explorer clear cache action as explained previously.