Home
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
Managing disk space
Client cache management folder location

Overview
Configure and manage operating modes and user roles.
Getting started
Information on creating and configuring communities, running the EngageOne™ Server Administration and common features available in the web application.
Template management
Template management allows you to create and organize folders that contain templates and Active Content, created in EngageOne™ Designer and imported into EngageOne™.
External File management
External resources not contained in the template, succh as images (key maps or keyed images), lookup tables, and RTF files.
Delivery management
Before you can use a template in EngageOne™ Administration you must define a device for viewing and define at least one delivery option.
Community Administration
Features for managing shared community document classes, retention policies, spelling dictionaries, data maps, and diagnostics.
System administration
As an EngageOne™ Server system administrator you will be responsible for configuration, diagnostics and account activities.
Event Monitor
Events related to the document cycle and administration, these are captured throughout the system and sent to the Event Monitor.
Batch processing
Process accumulated requests from EngageOne™ Interactive, or process your own multiple or individual files, in a scheduled, or ad hoc manner.
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
EngageOne™ Server system monitoring
This section describes how to monitor the EngageOne™ Server system.
Notices

Client cache management folder location

The session folder contains folders that have timestamps for folder names. The files under this folder will be reused as long as the session is valid. The event log file is a log file and not a cached file. It logs file downloads for the session. Document fragments used by Active Content and the speller dictionary files that have been downloaded once will remain and are used independently of the session. These document fragments are subject to repeat download only when changes occur to them, which EngageOne™ tracks using SRIDs. The folder structure of files subject to caching is shown in the following example:

The files that are stored in the ie_cache folders are copies of the files in the Temporary Internet files folder. These files are copied here to help understand the reference created by Internet Explorer to the resource file being used for that particular session. These copy files have no real significance in relation to caching.