EngageOne™ Server operating modes

EngageOne™ Server allows you to generate relevant communications through a mix of batch and real time processes delivered through your customer’s preferred delivery channel using one of the following modes of operation:

EngageOne™ Interactive

Interactive allows for the creation, control and delivery of ad hoc customer correspondence, such as letters and offers, based on a standard Designer publication templates. In this scenario the designer creates a template which will be launched and interactively customized by a front-office user before delivering the document. Data can be supplied to your interactive communication from your existing business system on a push/pull basis and can be modified by the end-user via data prompting. These features are governed by the design of your template and associated data model.

Interactive is delivered as an "out of the box" application or as a collection of web services together with the editors to allow for data to be supplied to the interactive communication; this allows for flexible deployment. Lose integration and lower cost of ownership can be achieved with the standard application and the data push capability. More streamlined integration can be implemented using the web services and together with your organization's chosen editor type to tightly integrate the interactive features into your core business systems. The process of submitting documents for batch delivery in Interactive is referred to as accumulated batch.

A note about editor types

Interactive can be configured to use multiple editor types, this is configured during the installation of EngageOne. For details about the various editor types, refer to the EngageOne™ Server Installation guide.

EngageOne™ Batch

EngageOne™ Batch allows you to vary template and delivery options for each customer record and includes the ability to use different template versions through the Effective date feature.EngageOne™ integrates with EngageOne™ Vault and EngageOne™ Deliver and configuration is made using the Administration client. The EngageOne™ Designer/Generate solution offers greater performance but is tied to a single template. Applications that are more appropriate for EngageOne™ high-speed batch are for example, account statement applications with high-volume requirements and small Service Level Agreements. This type of batch processing is known as non-accumulated batch. Where optimum non-accumulated batch processing speeds are required, use Express Batch processing option; for detailed information refer to Express Batch.

EngageOne™ On-Demand

EngageOne™ On-Demand allows you to deliver communications in real-time for business processes that require this. Some examples include account activities through your portal or self-service options. On-Demand uses the standard delivery option features of EngageOne™ which caters for all mulch-recipient/channel output in forms other than real-time. For example, an archive copy may be queued up and processed later in a batch job. Where optimum On-Demand processing speeds are required, use the Express Immediate option; for detailed information refer to Compatibility modes.