Workflow Settings fields

Fields/Buttons	Description
Workflow Conversion	Enables workflow conversion processing for this Inbound Profile. Required if Conversion to PDF is enabled.
Workflow Indexing	Enables workflow for indexing messages. Must be selected if archiving is enabled in the Archive Format setting below.
Workflow Bounced	Enables workflow for processing bounced message reports. Enable for for Inbound Profiles that handle bounce messages resulting from email messages sent by EngageOne Deliver. Disable for Inbound Profiles that are configured for archiving user-originated messages.
SMPP Transmitter Gateways	If this Inbound Profile is expected to process inbound status messages that report on the delivery of outbound SMS messages sent using SMPP, then select the SMPP_transmitter Gateway for which this Inbound Profile will be processing status updates. If EngageOne Deliver has NOT been configured to send outbound SMS messages using SMPP_transmitter, this field should be left blank.
Auto Close Temp Bounces	Enable if this Inbound Profile automatically closes workflow items that result from temporary bounce messages after 7 days.
Important Note: Inbound Profiles must be exclusively configured to process either delivery status notifications or messages generated by end users. It is not possible for the same Inbound Profile to have both Workflow Bounced and Workflow Respond enabled. Applying this restriction to Inbound Profiles vastly expands the range of delivery status notifications that EngageOne Deliver is able to interpret. Inbound Profiles with Workflow Bounced enabled are generally intended to process delivery status notifications sent to the addresses specified in the Return-path Address and Errors-to Address of an EngageOne Deliver Outbound Profile.
Auto Close Permanent Bounces	Enable if this Inbound Profile automatically closes workflow items that result from permanent bounce messages.
Workflow Respond	Enables workflow feature for processing responses to inbound messages. This feature should be disabled for Inbound Profiles that are configured to archive delivery status messages (e.g. bounce messages) and enabled for those that handle inbound messages needing to be addressed by customer service or call center agents. This setting enables the Respond Using option in the built-in workflow.
Respond Using	Configures the link behind the Respond button in the workflow screens. The Local Email Client option opens the desktop's default email client with the “To” and “Subject” fields populated. The Business System option opens the URL of Business System text field.
URL of Business System	Enter the URL of the Business System that the Respond button in the EngageOne Deliver Workflow user interface should link to Generate email responses.
Append Workflow Item ID	Specifies whether the URL of the Business System should have the WorkflowItem ID appended to it so that sending a response message through EngageOne Deliver can update or close Workflow Items automatically.
Message Categorization	Enables the content based message categorization feature for message processed by this Inbound Profile. For more information, refer to Message Categorization.
Auto Close Out of Office Messages	Select this option if workflow items relating to Out of Office messages are to be automatically closed instead of requiring a response. If selected, Out of Office messages will still be archived based on the Workflow Convert, Workflow Index and Archive Format settings specified in this Inbound Profile. EngageOne Deliver detects Out of Office messages based on the text that appears in the subject line of an inbound message. The text against which EngageOne Deliver performs this check is configurable in the inbound-observer.properties which is described in the EngageOne Deliver Reference Guide.

Workflow Conversion

Enables workflow conversion processing for this Inbound Profile. Required if Conversion to PDF is enabled.

Workflow Indexing

Enables workflow for indexing messages. Must be selected if archiving is enabled in the Archive Format setting below.

Workflow Bounced

Enables workflow for processing bounced message reports. Enable for for Inbound Profiles that handle bounce messages resulting from email messages sent by EngageOne Deliver. Disable for Inbound Profiles that are configured for archiving user-originated messages.

SMPP Transmitter Gateways

If this Inbound Profile is expected to process inbound status messages that report on the delivery of outbound SMS messages sent using SMPP, then select the SMPP_transmitter Gateway for which this Inbound Profile will be processing status updates. If EngageOne Deliver has NOT been configured to send outbound SMS messages using SMPP_transmitter, this field should be left blank.

Auto Close Temp Bounces

Enable if this Inbound Profile automatically closes workflow items that result from temporary bounce messages after 7 days.

Important Note: Inbound Profiles must be exclusively configured to process either delivery status notifications or messages generated by end users. It is not possible for the same Inbound Profile to have both Workflow Bounced and Workflow Respond enabled. Applying this restriction to Inbound Profiles vastly expands the range of delivery status notifications that EngageOne Deliver is able to interpret. Inbound Profiles with Workflow Bounced enabled are generally intended to process delivery status notifications sent to the addresses specified in the Return-path Address and Errors-to Address of an EngageOne Deliver Outbound Profile.

Auto Close Permanent Bounces

Enable if this Inbound Profile automatically closes workflow items that result from permanent bounce messages.

Workflow Respond

Enables workflow feature for processing responses to inbound messages. This feature should be disabled for Inbound Profiles that are configured to archive delivery status messages (e.g. bounce messages) and enabled for those that handle inbound messages needing to be addressed by customer service or call center agents. This setting enables the Respond Using option in the built-in workflow.

Respond Using

Configures the link behind the Respond button in the workflow screens. The Local Email Client option opens the desktop's default email client with the “To” and “Subject” fields populated. The Business System option opens the URL of Business System text field.

URL of Business System

Enter the URL of the Business System that the Respond button in the EngageOne Deliver Workflow user interface should link to Generate email responses.

Append Workflow Item ID

Specifies whether the URL of the Business System should have the WorkflowItem ID appended to it so that sending a response message through EngageOne Deliver can update or close Workflow Items automatically.

Message Categorization

Enables the content based message categorization feature for message processed by this Inbound Profile. For more information, refer to Message Categorization.

Auto Close Out of Office Messages

Select this option if workflow items relating to Out of Office messages are to be automatically closed instead of requiring a response. If selected, Out of Office messages will still be archived based on the Workflow Convert, Workflow Index and Archive Format settings specified in this Inbound Profile. EngageOne Deliver detects Out of Office messages based on the text that appears in the subject line of an inbound message. The text against which EngageOne Deliver performs this check is configurable in the inbound-observer.properties which is described in the EngageOne Deliver Reference Guide.