Workflow Conversion |
Enables workflow conversion
processing for this Inbound Profile. Required if Conversion to PDF is enabled. |
Workflow Indexing |
Enables workflow for indexing
messages. Must be selected if archiving is enabled in the Archive Format setting below. |
Workflow Bounced |
Enables workflow for processing
bounced message reports. Enable for for Inbound Profiles that handle bounce
messages resulting from email messages sent by EngageOne Deliver. Disable for Inbound Profiles that are
configured for archiving user-originated messages. |
SMPP Transmitter
Gateways |
If this Inbound Profile is expected
to process inbound status messages that report on the delivery of outbound
SMS messages sent using SMPP, then select the SMPP_transmitter Gateway for which this Inbound Profile will be
processing status updates. If EngageOne
Deliver has NOT been configured to send outbound SMS messages using SMPP_transmitter, this field should be left blank. |
Auto Close Temp Bounces |
Enable if this Inbound Profile
automatically closes workflow items that result from temporary bounce messages
after 7 days. |
Important Note:
Inbound Profiles must be exclusively configured to process either delivery
status notifications or messages generated by end users. It is not possible for
the same Inbound Profile to have both Workflow Bounced and
Workflow Respond enabled. Applying this restriction to Inbound Profiles
vastly expands the range of delivery status notifications that EngageOne Deliver is able to interpret. Inbound
Profiles with Workflow Bounced enabled are generally intended to process
delivery status notifications sent to the addresses specified in the Return-path Address and Errors-to Address of an EngageOne Deliver Outbound Profile. |
Auto Close Permanent
Bounces |
Enable if this Inbound Profile
automatically closes workflow items that result from permanent bounce
messages. |
Workflow Respond |
Enables workflow feature for
processing responses to inbound messages. This feature should be disabled for
Inbound Profiles that are configured to archive delivery status messages (e.g.
bounce messages) and enabled for those that handle inbound messages needing to
be addressed by customer service or call center agents. This setting enables
the Respond Using option in the built-in workflow. |
Respond Using |
Configures the link behind the
Respond button in the workflow screens. The Local Email Client option opens the
desktop's default email client with the “To” and
“Subject” fields populated. The Business System option opens the
URL of Business System text field. |
URL of Business
System |
Enter the URL of the Business System that the Respond button in the
EngageOne Deliver Workflow user
interface should link to Generate email
responses. |
Append Workflow Item ID |
Specifies whether the URL of the Business System should have the
WorkflowItem ID appended to it so that sending a
response message through EngageOne
Deliver can update or close Workflow Items automatically. |
Message Categorization |
Enables the content based message
categorization feature for message processed by this Inbound Profile. For more
information, refer to Message Categorization. |
Auto Close Out of Office Messages |
Select this option if workflow items
relating to Out of Office messages are to be automatically closed instead of
requiring a response. If selected, Out of Office messages will still be
archived based on the Workflow Convert, Workflow Index and Archive Format
settings specified in this Inbound Profile. EngageOne Deliver detects Out of Office messages based on the
text that appears in the subject line of an inbound message. The text against
which EngageOne Deliver performs this
check is configurable in the inbound-observer.properties which is described in the EngageOne Deliver Reference Guide. |