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Workflows
Workflow functions for the handling of inbound messages

Welcome to EngageOne Deliver
Deliver is an enterprise class, solution e-mail and SMS customer communications.
Data Flow Plans
Configure Deliver to call local or remote Data Flow processes as part of a Scheduled Job.
Controlling Generate production jobs
Use the Designer/Generate to control Generate production jobs as part of a Scheduled Job.
Scheduled Jobs
Scheduled Jobs send outbound messages using Data Flow Plans and applications during off-peak processing times.
Content Categories
Content categories segment and route content based on categories you define, or by automatic categorization.
User Management
Control access to the application using standard password management.
Inbound Profiles
The Inbound Profiles page allows you to maintain Inbound Profiles for the Deliver application.
Outbound Profiles
Allows you to maintain Outbound Profiles for the Deliver application.
Workflows
Workflow functions for the handling of inbound messages
Reports
Deliver provides comprehensive and graphic reporting
Dashboard
Deliver provides a comprehensive message delivery dashboard.
Auto Notification & Templates
Create templates and associate them with inbound profiles for SMS notifications on email failure.
Inbound SMS Relay to 3rd Party applications
Forward incoming SMS (read through inbound profile) to any 3rd party application through an API call.
Office 365 (OAuth 2.0) Support
Integration with Office 365 using the OAuth 2.0 authentication mechanism.
URL click-through tracking
Track URL e-mail clicks through the default (internal) mechanism or through Google Analytics (GA) integration.
Glossary
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Workflows

Workflow functions for the handling of inbound messages

This feature ensures customer queries are visible in call centers etc. and that each query receives a timely response.

The EngageOne Deliver application currently provides you with both built-in workflow as well as integration with third-party workflow options for the efficient management of:

Message responses using local email client or business system of choice.
Managing Delivery Status Notifications (bounced messages).
Content conversion failures and verification.
Indexing of messages for archiving.

When you start implementing the EngageOne Deliver application, you will need to set up workflow related settings in the Vendor Environment page. You will need to set the following:

Type of workflow - integrated and/or external
How long you want to keep workflow records after they have been closed.

Click Home > Vendor/System Settings > Vendor Environment to update these settings later.