Workflows

Workflow functions for the handling of inbound messages

This feature ensures customer queries are visible in call centers etc. and that each query receives a timely response.

The EngageOne Deliver application currently provides you with both built-in workflow as well as integration with third-party workflow options for the efficient management of:

  • Message responses using local email client or business system of choice.
  • Managing Delivery Status Notifications (bounced messages).
  • Content conversion failures and verification.
  • Indexing of messages for archiving.
When you start implementing the EngageOne Deliver application, you will need to set up workflow related settings in the Vendor Environment page. You will need to set the following:
  • Type of workflow - integrated and/or external
  • How long you want to keep workflow records after they have been closed.
Click Home > Vendor/System Settings > Vendor Environment to update these settings later.