History

The History page displays the history of workflow actions for particular workflow items. This page is accessible to any user for messages being processed in Inbound Profiles to which they have access and also for users with the View Reports permission.

Required privileges: View Reports

To display this page, on the Process Alerts or Overview page, click the icon under the View History field.

For a description about the record fields, refer to Common fields for Workflow pages.

From the History page, you can:

  • Implement a Workflow Action: Select Workflow Action from the drop-down and click Submit. Clicking the Submit button will also trigger the Workflow processes of EngageOne Deliver.
  • View the message: Click the icon beside the Submit button, or the Message ID link beside History for Message to display the View page.
  • Revert a workflow action: Select the Workflow Stage to be reverted back from the Revert drop-down and click the Revert button. When reverting back to a previous Workflow Stage, the user is forced to enter a note describing why they are reverting back the Workflow Item. This feature is only available to users with the Workflow Manager permission associated with their role.