Outbound message delivery rates

Certain ISPs detect when a mail server sends email messages to their networks faster than a predetermined threshold. These messages are marked as SPAM. In this scenario, messages are placed in a SPAM folder. This threshold varies from ISP to ISP. EngageOne™ Deliver provides configuration settings for defining delivery rates on a per-domain basis. These delivery rates are set in the outbound configuration file. Here is an example:

<?xml version="1.0" encoding="utf-8"?>
<outbound-settings>
    <suppress-headers>
        <suppress-header name="erroRS-TO">
            <domain name="aol.com" />
        </suppress-header>
    </suppress-headers>
    <delivery-rates> 
       <delivery-rate domain="gmail.com" rate="17" unit="sec" />
    </delivery-rates>
</outbound-settings>

In the delivery rate, the “unit” can be “sec”, “min”, or “hr” for seconds, minutes or hours. The rate can be a decimal number, for example 0.2 would mean 1 message every 5 seconds.

The SMS Gateway Settings section needs to be completed if the Outbound Profile is to send SMS messages. Separate profiles are required for email and SMS. By default, EngageOne™ Deliver provides configuration options to send, track and receive messages through Clickatell. Clickatell provides coverage to over 600 networks in over 200 countries and offers competitive pricing. See http://www.clickatell.com for details.

The other option is to interface EngageOne™ Deliver with a different SMS gateway. See “SMS Application Programming Interfaces” in the EngageOne™ Deliver Reference Guide for more information.