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Overview
Configure and manage operating modes and user roles.
Architectural overview
EngageOne™ Server

Overview
Configure and manage operating modes and user roles.
Getting started
Information on creating and configuring communities, running the EngageOne™ Server Administration and common features available in the web application.
Template management
Template management allows you to create and organize folders that contain templates and Active Content, created in EngageOne™ Designer and imported into EngageOne™.
External File management
External resources not contained in the template, succh as images (key maps or keyed images), lookup tables, and RTF files.
Delivery management
Before you can use a template in EngageOne™ Administration you must define a device for viewing and define at least one delivery option.
Community Administration
Features for managing shared community document classes, retention policies, spelling dictionaries, data maps, and diagnostics.
System administration
As an EngageOne™ Server system administrator you will be responsible for configuration, diagnostics and account activities.
Event Monitor
Events related to the document cycle and administration, these are captured throughout the system and sent to the Event Monitor.
Batch processing
Process accumulated requests from EngageOne™ Interactive, or process your own multiple or individual files, in a scheduled, or ad hoc manner.
Managing your EngageOne™ environment
Best practices for managing your EngageOne™ and safeguarding your environment.
EngageOne™ Server system monitoring
This section describes how to monitor the EngageOne™ Server system.
Notices

EngageOne™ Server

There are three main tiers in EngageOne™ Server server.

The Web Services layer exposes EngageOne™ Communication Services to a custom built front office application, or EngageOne™ Interactive, both delivered as part of the EngageOne™ standard install.
The Business Layer provides:
Document management, including storage and retrieval of templates (along with template version control), and work queues (including storage and retrieval of document instances).
Delivery Services, which defines delivery channels and provides services to generate draft and final copy output.
The Event Monitor serves two purposes. It monitors the health of the system and tracks all system activities. Tracking information can be used for reporting purposes. For example, how often a specified template is used, or how quickly a template is processed.