How to Troubleshoot DAM Configuration Errors

Several different errors can arise from misconfiguring DAM, such as:

• When digital assets are uploaded, the Upload Progress pop-up displays an error message stating "DamManagerBackground is failed.java.io.IOException".

• After running MonitorDAMDrop.exe an error message is displayed: "System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary."

• The MonitorDamDrop.log file shows "Exception type=System.InvlaidOperationException ... Ex Message: Sequence contains no elements ... Warning, exception thrown during app setup."

Steps to investigate and address these issues are:

• Check the MonitorDAMDrop log for more information:

  <install-drive>:\Enterworks\logs\Utilities\MonitorDAMDrop\MonitorDAMDrop.log

• Ensure there are no typos in the file:

  <install-drive>:\Enterworks\Utilities\MonitorDAMDrop\MonitorDAMDrop.exe.config

• Ensure the settings in the DAMConfig repository match those in:

  ><install-drive>:\Enterworks\Utilities\MonitorDAMDrop\MonitorDAMDrop.exe.config

• Ensure there are no missing configuration settings in the DAMConfig repository.

• Remove all files in the MonitorDAMDrop log folder and retry the operation that caused the error:

  <install-drive>:\Enterworks\logs\Utilities\MonitorDAMDrop\MonitorDAMDrop.log

• Ensure that no digital asset variant attributes are missing from the EnterWorks database.

• Ensure that the EnterWorks database is accessible.