Inbound message rules
Here are the rules for inbound email and SMS messages.
- POP3 or IMAP standards are supported.
- “User@Company.com” style email addresses are supported.
- Alternatively, set up forwarding rules to an address like “archive@Company.com” and then configure EngageOne Deliver to index and archive these messages too. Refer to Archiving for more details.
SMS
- Use an HTTP-based callback URL
- Use an SMPP inbound listener
- Use the EngageOne Deliver Java API. For more information, see the EngageOne Deliver Reference Guide.
Note: The inbound process associates Delivery Status Notification messages with
corresponding outbound message records. It also reports on bounced messages, the reason
code, and messages with replies.