Outbound message delivery rates

Certain ISPs detect when a mail server sends email messages to their networks faster than a predetermined threshold. These messages are marked as SPAM. In this scenario, messages are placed in a SPAM folder. This threshold varies from ISP to ISP. EngageOne Deliver provides configuration settings for defining delivery rates on a per-domain basis. These delivery rates are set in the outbound configuration file. Here is an example:

<?xml version="1.0" encoding="utf-8"?>
<outbound-settings>
    <suppress-headers>
        <suppress-header name="erroRS-TO">
            <domain name="aol.com" />
        </suppress-header>
    </suppress-headers>
    <delivery-rates> 
       <delivery-rate domain="gmail.com" rate="17" unit="sec" />
    </delivery-rates>
</outbound-settings>

In the delivery rate, the “unit” can be “sec”, “min”, or “hr” for seconds, minutes or hours. The rate can be a decimal number, for example 0.2 would mean 1 message every 5 seconds.

The SMS Gateway Settings section needs to be completed if the Outbound Profile is to send SMS messages. Separate profiles are required for email and SMS. By default, EngageOne Deliver provides configuration options to send, track and receive messages through Clickatell. Clickatell provides coverage to over 600 networks in over 200 countries and offers competitive pricing. See http://www.clickatell.com for details.

The other option is to interface EngageOne Deliver with a different SMS gateway. See “SMS Application Programming Interfaces” in the EngageOne Deliver Reference Guide for more information.