Bounced messages
The Bounced Messages page displays a list of delivery status notifications containing details on why messages bounced so that you can correct the email addresses or phone numbers of users in the appropriate systems. You can access this page only if you have the Workflow Bounce permission associated for the selected Inbound Profile. Also, the Inbound Profile you will be accessing should have the Workflow Bounce option enabled.
To display this page, select Workflow on the Home page. In the Workflow Entry screen, select an Inbound Profile that you want to process and then select Process bounced messages from the Select a workflow task drop-down list.The page displays a list of messages including different fields. For a description of the fields, refer to Common fields for Workflow pages.
From the Bounced Messages page, update the Bounce Type by clicking on the Bounce Type hyperlink. Select Bounce Type from the drop-down list and click Save. To disregard changes, click on browser back page button.