Process alerts
The Process Alerts page provides you with a list of messages that have been escalated for your attention. You can access this page only if you have Workflow Alert permission for Inbound Profiles that you are accessing.
To display this page, select Workflow on the Home page. In the Workflow Entry screen, select an Inbound Profile that you want to process and then select Messages alerted for my attention from the Select a workflow task drop-down list.The page displays a list of messages including different fields. For description about the fields, refer Common fields for Workflow pages.
From the Process alerts page, you can:
- Select a search category from the drop-down list and enter search criteria in the For field. Then click the Search icon to filter the records.
- Click the icons under the Raised by field to display details of user who escalated the workflow item.
- Click the icons under the For Attention Of field to display details of the user to whom the workflow item was escalated.
- Click the icon under the View History filed to view the History page.
- Hover over number to display Workflow Stage description.
- Click the icons under the Close field to close the workflow.