Overview
The Overview page provides you with a list of Workflow items that you can view.
Required privileges: View Reports on the selected Inbound Profile
To display this page, select Workflow on the Home page. In the Workflow Entry screen, select an Inbound Profile that you want to process and then select Messages Overview from the Select a workflow task drop-down list.The page displays a list of messages including different fields. For a description of the fields, refer to Common fields for Workflow pages.
From the Overview page, you can:
- Select a search category from the drop-down list and enter search criteria in the For field. Click the Search icon to filter the records.
- Click the icons under the Unlock field to unlock the workflow.
- Click the names under the User field to to display details of user who performed the last workflow action.
- Click the category link under the Category field to change category. Hover over the … to see the category description.