Index entry

The Index entry page provides you with a list of messages that need indexing or the auto-index selection to be verified. You can access this page only if you have Workflow Index permission associated with your role. In addition, you or the user group (Role) you belong to must have been granted the same role privileges for the Inbound Profile selected in the Workflow Entry screen, and the Workflow Indexing checkbox for that Inbound Profile should be ticked.

To display this page, select Workflow on the Home page. In the Workflow Entry screen, select an Inbound Profile you want to process and then select Index messages from the Select a workflow task drop-down list.

The page displays a list of messages including different fields. For a description of the fields, refer to Common fields for Workflow pages.

From the Index entry page, you can:

• Select a search category from the drop-down list and enter a search criteria in the For field. Then click the Search icon to filter the records.
• Click the icons under the Index field to work on or edit the corresponding message.