Working with missing resources

If any of the following are missing in a device, the Missing Resources icon displays in the Resources tab for any missing fonts and images. Additionally, the Templates tab displays these missing resources:

• Key map
• Active Content
• Message Content
• Look-up tables

Missing resources and EngageOne™ Interactive

As long as the Active Content, Message Content, and key maps are not missing, the template is considered complete and can be used by EngageOne™ Interactive and NA batch. However, delivery options that contain any device that are missing a device resource (such as a font or image) will not be usable for the template, so that delivery option will not be listed in the Delivery Options dialog box.

Missing resources do not necessarily mean that the template is unavailable toEngageOne™ Interactive. For example, you can have a template indicated on the Resources tab as having missing fonts, images and Active Content, but if the only thing missing for this Active Content is a device resource (that is, it has all of the referenced Active Content), then it is considered complete and will be available to EngageOne™ Interactive. The document can be edited, but cannot be submitted for delivery until all of the resources are available.

Missing resources and Message Content

Make sure that the device resources used in your Message Content match the device resources used in your templates. If they do not, the Message Content will display missing resources.