Publishing new device resources

Occasionally, new devices are created and a template is published with the new device. When this occurs, you may encounter missing resources. If there are any missing resources, export the resource list from EngageOne™ Server and republish the device resources from EngageOne™ Designer.

Note that if you upgraded from a previous version, make sure you publish a template or Active Content and import it into EngageOne™ Server before exporting a resource list back to EngageOne™ Designer. This is particularly important if you have multiple repositories.

If a resource exists in multiple repositories, EngageOne™ Server updates the existing resource with any new information about the resource, including any additional repositories to which it is linked. When a resource is missing in multiple repositories, export the resource list for each repository and republish the device resources fromEngageOne™ Designer.

To avoid any missing resource problems, follow these steps:

  1. Create the new device in EngageOne™ Designer.
  2. Publish the template from EngageOne™ Designer and import it into EngageOne™ Server.
  3. Use the Export Resource List option to export the resource list to a local file, which is then imported to EngageOne™ Designer to resolve any missing resources. Note that exporting all of the resources and not just those of a selected template ensures that all devices created in EngageOne™ Designer contain all resources for all templates in EngageOne™. The Resources tab indicates if any resources are missing in a device as shown below. For more information, see Working with missing resources.
  4. Use the Publish Resources For EngageOne option in EngageOne™ Designer, which allows the input file to be browsed and read and then prompts for the target output device definitions to publish to. A single ZIP file is created that contains all of the resources for the selected devices. This zip file is then imported into EngageOne™ Administration to create or update all devices installed on the server. The three publishing options are:
    • Publish all resources
    • Publish missing resources
    • Publish for selected output device
  5. Import the device into EngageOne™ Server. For more information, see Devices.