Applies to:

What to do if the Winshuttle Workflow installation system check fails

Related Information

If you encounter an error during the system check phase of installing Winshuttle Workflow 10.8, consult the following table for some common causes and solutions.

System check failure / error	Cause	Resolution
SharePoint 2013 is not installed on this system	The installer tries to retrieve the build version of SharePoint, but cannot find it.	The installing account needs rights to the SharePoint configuration database. The correct version of SharePoint needs to be installed. The correct installer version needs to be run. Incorrect installer versions include: Workflow for SharePoint 2013 on a SharePoint 2016 server, or Workflow for Sharepoint 2016 on a SharePoint 2013 server.
Permissions to install and deploy SharePoint solutions	The current user installing the software does not have the appropriate permissions, i.e. is not an Administrator in the server farm.	Add the current user to the Administrators group on the server.
Windows SharePoint services administration service is started	One or more of the following: The SharePoint Foundation Administration service was stopped by an administrator on a particular computer. The user name or password for the account that the SharePoint Foundation Administration service is set to run as is incorrect. An error condition in the SharePoint Foundation Administration service caused the service to terminate.	Start the SharePoint Foundation Administration service. You can do this through the Microsoft Management Console (MMC) Services snap-in. To run the snap-in: Click Start, click Run, type services.msc and then press Enter.
The Windows SharePoint services timer is started	The Windows SharePoint Services Timer V4 (SPTimerV4) is not running.	Start the timer service. Open a Command Prompt Type net start sptimerv4 and then press Enter. Note: Make sure the user account running this procedure is a member of the Administrators group on the local computer.
Solution file not found	The Installer cannot find the following .WSP files in the Resources folder. SharePoint 2010 looks for WFWSP2010.wsp SharePoint 2013 looks for WFWSP2013.wsp	Download the installer setup once again from Winshuttle app server.